Return Policy (Web site Customers Only)

If you are not completely satisfied with your AngelPack baby carrier, you may return it for a refund of your purchase price minus the shipping cost. The baby carrier must be returned within 30 days of the delivery date and in new, unused and unwashed condition. It also must included the hangtag still attached, the wearing instructions, and a copy of the receipt or packing slip.

We will not give a refund on any carrier that has been washed, worn, dirty, smelly, or in a used condition. Any refund for the return of a new baby carrier will be deposited into the paypal account or credit card that was used for the purchase the baby carrier.

Repair Policy

All baby carriers are inspected for defects and damages before packing, but every once in a while something will slip our attention. If you receive a baby carrier that has a manufacturer's defect, you may return it to the address below within 30 days from the delivery date for repairs or an exchange. Manufactured defects include and are limited to loose or unstitched stitches. Please contact us before shipping your carrier to let us know about the problem.

Shipping Policy

Our products are shipped depending on availability and only after receiving credit card payments or a cleared check.

Our products are shipped out using the United States Postal Service (USPS) and their Priority Mail™ service with Signature Confirmation™.

International Shipping Policy

We ship our packages using the USPS and their Global Priority Mail (GPM)®.

Once the packaged product is in the possession of the USPS, we are no longer responsible for its delivery and the product.

If you have any doubts in receiving your product due to local tampering with your mail and package, we strongly recommend having it delivered to a safer location or your local Post Office for pick-up. Since we will have proof of shipping the package and/or a signature delivery, We will not refund or replace any products due to lost, stolen, or missing package (carrier/s).